Customer Testimonials
Alana in service is very friendly and really helpful getting you checked in and updated as your vehicle is being worked on. Everyone is really nice and friendly
Quick and easy. I was in and out within 45 minutes. Very efficient and informative.
Robert, the service check in person was kind, knowledgable and on time for my appointment. Pick up was on time and smooth. Would recommend the service department at Pat Peck Honda of Gulfport!
Robert was great! He assisting with getting my oil change in a timely manner! Definitely recommend!
Service was completed in a timely manner. Staff was very courteous. Staff kept you informed about repairs.
Made 10 am apptmt. Nothing done day 1! Nothing done day 2! Needed car end of day 2. No calls no action. Came and got car without service done! Reported this to HONDA USA! Awful, unprofessional!
Big improvement from my past experiences. I actually felt like a customer and valued by Cory.
Service was really good!! They let me drop my car off a day early and got my car done the same day!! They also worked fast. Would go back again.
The financial and management team did amazing to make it a quick and easy to get in and out
I bought a Honda Crv and this auto transaction was by far the easiest one I have been a part of. I was treated well and feel like it was a good deal for both the Honda 1 and myself. I highly recommend giving Honda 1 (formerly Pat Peck Honda) an opportunity for your next car purchase. Give Sam call to set up your appointment.
There the very best in town service is on point customer service is at the highest level
Great experience today at the Honda Service Department. I waited for my car and my time wait was tolerable. My service person Nicholas was very helpful.
Friendly staff, took almost 4 hours to purchase vehicle, car was not completely clean, financing was in a room with very little AC using video call
Alanna went out of her way to listen to my concerns, probe further when needed, and then show me what could be wrong with my car. She thoroughly explained all of that to the tech, and left me the knowledge of the "why" these issues were popping up. I've always received excellent service here, but Alanna's professionalism, friendliness, and obvious desire to help others understand their cars better far exceeded what was expected. My parents and I will be asking for her by name from now on. Great work, Alanna! What an unexpected blessing!
Good car service! All of them are friendly and the place are awesome. Thanks to Mr. Nick cservice advisor.
You all have the best customer service people working for the company. Could not ask for any better.
Service rep, Randy was very nice, he helped me with coupons, was polite and courteous BUT, SCHEDULING A SERVICE APPOINTMENT MEANS NOTHING!!. I HAD AN 8:30 APPOINTMENT, I ARRIVED ON TIME, AT 8:20 BUT STILL I WAITED 3 HOURS FOR A SIMPLE OIL CHANGE AND TIRE ROTATION. THEY DON’T TELL YOU BUT THE APPOINTMENT TIME IS JUST A TIME TO DROP OFF YOUR CAR. YOUR VEHICLE JUST GETS IN LINE WITH EVERYONE ELSE WHO SHOWED UP FOR SERVICE THAT DAY SO YOU WAIT AND WAIT AND WAIT. I WILL GO ELSEWHERE FOR AN OIL CHANGE NEXT TIME, I’VE NEVER WAITED 3 HOURS ... Read More DealerRater - Jun 29, 2026
The service department took a replace diagnosis from another dealership and made it a repair, saving me a lot! They went above and beyond in helping solve my problem!
ATTENTIVE, GOOD SERVICE, INFORMATIVE, AND OVERALL GOOD SERVICE, SERVICE ADVISOR WAS OPERATING ABOVE MY EXPECTATIONS
They are the best!! We had a blow out on our way to Key West and had our car towed there. Robert W. Stayed with us and made sure our car was up and running. He stayed way past quitting time and took such good care of us and our car!!! Such a friendly helpful person and dealership!! 5 stars to them!
the service people were very nice and helped me through the whole process. They helped me get a cheaper price
The service department is always so professional and respectful. Checking back with you with reassurance.
My experience was wonderfully and my service was quick and easy. I’m very grateful
First Maintenance check on my new Civic was a great experience. Everyone was friendly and explained the entire process. Best part, I was in and out fast! Fantastic Maintenance/Service Dept at Pat Peck Honda !
They are wonderful, respectful, they explain what they are doing to your car then they explain again after you pay
I feel like they are very professional. Alina in the service department was great. I was a little disappointed that they didn't have free water available while I waited.
The staff is always friendly and helpful. I know my car will always be taken care of.
The service department treats each person with respect and kindness. He kept me informed each step of the way with cost of repairs
We were very pleased with the service we received. Nick Vough went above and beyond!
My car’s maintenance was done quickly without any issues. The person who assisted me was very professional and showed that he cares about the customer.
Cory was amazing! He was helpful through the whole process of the services that I had performed! He explained everything throughout the process and was incredibly friendly! I would recommend this dealership and recommend you ask for Cory in the service department!
The customer service at this dealership is exceptional. However, the wait time for services is always far too long. Having to leave my vehicle at the dealership for hours upon hours for basic services like and inspection, oil change, and/or tire rotation when I've made an appointment is absolutely absurd. It is highly unprofessional and borders on incompetent to pass along the dealership's problems with staffing or time management to the customer. It is a frustrating and burdensome inconvenience. Outside of these issues, all is well. I enjoy working and chatting with Alanna, Alina, and Katrina. Thank ... Read More DealerRater - Jun 15, 2026
Nick was so nice and kept me updated on my service when I denied to get new tires on my car Nick called me an explained to me that I won’t be able to drive my cars for long without getting a blow out because the wires were showing in the inside and he wasn’t lain I seen the video. I would definitely recommend Pat Peck Honda
Brindan un servicio de calidad Y atienden de muy buena manera y no tardam mucho tiempo Muy recomendado
Service rep and technician showed that they really care. I feel more confident that the work on my car was worth the wait and $$
Took my car into the Dealership to have some work done. They were very professional and prompt with communicating with me each step of the way. Nicholas Vough was amazing and I will definitely take my car back to him for all my service needs.
The dealership is a little dated… you do not get the refreshing feeling like some of the other newer dealerships… the staff in service are friendly and eager to assist the customers and that is a plus.
Friendly knowledgeable keep me posted on work being done walked me to car to make sure everything was ok
Very accommodating. Took care of my issues and very professional. Staff is knowledgeable and helpful.
Dropped my car off 30 minutes early for a 4:00 PM appointment. By 5:00 PM, I noticed it was parked out side and assumed it was finished. Nope. It hadn't even been moved to the back yet, and I only found out because I text them to ask for an update. Pat Peck Honda and Group 1 Automotive have to do better. Don't allow customers to book specific appointment times online if you have no intention of keeping them. Your time isn't the only time that matters. This is the 3rd time this has happened to me.
Seemed pretty nice. I was only there for a little maintenance but I didn’t have any problems.
Easy check-in & out. Service Advisor Alanna McRee was very polite, knowledgeable and easy to work with. I would highly recommend Pat Peck Honda for your Honda Service needs here on the MS gulf coast!
We had a wonderful experience having our car serviced. Great wonderful helpful workers. We could tell they took great car of our car. Thanks so much.
Treated with respect, and they always make sure I know exactly what they are doing.
Very bad customer service oncerning my warranty. I was toldby service dept that I had to wait for oil light to come on before I could get my 2nd oil change that was due in December. I had only put on about 6000 miles. So when oil light cane on I went in fir my warranty oil change and was told I would have to pay since I didnt come in when it was,due last December. Thank God for my sales rep He went to the general manager and I was allowed to have my oil change and tire rotation ... Read More DealerRater - May 20, 2026
Went in for scheduled oil change, filter changes, and break fluid change. Was met by Jonathan!! A very kind and enthusiastic associate. Everything went by quick and smoothly. Was able to be taken as soon as I arrived, which is ver convenient.
Had a multi point inspection and AC repair performed. All immediate concerns were taken care of in a timely fashion. Robert was our service representative and he was friendly, communicative, and took care of our issues.
Dealership is nice and clean, good customer service. They treat there customers with the upmost respect.
I have always had great service at Pat Peck Honda. They will always get my business.
I was able to schedule a service appointment right away. The Service guy was awesome and I didn’t wait long at all.
Service Department is great. I take all my service needs to the. And will continue. My go to person is Nicholas!
Very professional and understanding. Willing to help you anyway they could! This is my 3rd car I purchased with them!
Alina at Pat Peck Honda Gulfport is so awesome. Her customer service is the best!
Great customer support & service . Appreciate the discount offers for services. Easy to schedule. Appointments ready available.
Love dealing with Nr John and this dealership- everyone is so friendly- gives you great deals, great prices on your trade in too, bought my second Ridgeline- I the time to drive from Denham Springs, Louisiana to Gulfport, Mississippi- it’s worth the drive -
Alanna took great care of us, and even looked for extra discounts! She was friendly, knowledgeable, and professional. Thank you for the great service!
I have bought 2 Pilots from this dealership and have always taken them here for all point inspections, oil/filter changes, etc. Always courteous and knowledgeable. Last June I was advised that the brakes would need work sometime in the future. In November they weren’t ready but today they needed attention. I appreciate being told that there will be needed repairs in the foreseeable future. No surprises. I had already noticed that my tires were looking worn. The service advisor, Victoria Kuhn, pointed it out without any pressure to buy them today. I told her to replace all four. The ... Read More DealerRater - Apr 17, 2026
The service department is quick, organized and thorough. Also the website is easy to make and appt.
The sales persons Correy Lyons went over and beyond to help us. They fixed my car fast and I am very satisfied with the service.
Quick, great service at a good price. Always get me in and out. Easy to schedule service.
Great service, friendly employees, experienced mechanics who do excellent work keeping my Honda in tip top condition. Thank you Pat Peck.
Service is always done quickly and within the time quoted nothing is done without confirming via text or phone call.
Wonderful service! Mrs. Alina was prompt & thorough throughout the whole process. Every time I come back and it’s always great
Always friendly and professional care about their customers’ needs. I only purchase my cars from Pat Peck Honda.
Service appts are on time. Customer service is great, friendly and helpful. Nice having free WiFi in waiting area. The free speciality coffee machine is a nice touch. I miss the snacks
They have a pleasant team to work with and completed the task of servicing my vehicle. I was keep up to date with the progress of the service.
They were friendly and helpful. My experience was very pleasant. I will gladly go back. Thank you Pat Peck Honda.
Jonathan provided excellent by customer service and the auto tech did a thorough exam of my vehicle. Would definitely recommend Pat Peck Honda.
nice employees, offers free cold water and hot chocolate and coffee, and wifi. tv isn't too loud and there's a decent amount of seating
Victoria did a great work providing a breakdown of services and making sure maintenance went smoothly!
Victoria was efficient, helpful, pleasant and informative. Work was finished in good time. Thank you.
Fantastic and fast service every time I come here. Staff is very friendly (shout out to Alina!) and they always go above and beyond to make sure you’re taken care of. I don’t trust anyone else with my car!
I really appreciate the care and respect for reoccurring customers. Alson the service reps and technicians get the job done in a timely fashion.
This dealership is awesome Alina and Johnathan were both very helpful. They were very friendly and gave great service. This is the only place I bring my car. I also recommend it to anyone who own a Honda..
I have bought several cars from Pat Peck Honda and have always been satisfied with the sales service I received from Ron Duccini (maybe misspelled). I have been happy with the service also. Today took way longer than expected. I had an appointment for an oil change because the light for needing service soon on my dash came on. My appointment was for 11:00am this morning. The service writer said I needed rotation of my tires also based on a code she got off my car. I said go for it. She also told me my car was due an ... Read More DealerRater - Mar 28, 2026
Every one were very knowledgeable about my car, knew exactly what was needed and the technician showed me a video of every thing they did.
The timing was very good considering that I did not have an appointment, I was please.
Had a schedule apptn for noon for an oil change, said it would be 1 hr. After waiting for 1-1-2, check on my services, saw my vehicle was still outside, said they will be getting to it, another 1hr. For just an oil change it taken two hours total! Services was very unsatisfactory! The staff should of total me services was going to take long because they didn't have enough employees. Did not tell me anything until I went to check!
Prompt courteous service that was reasonable and they honored coupon and a fluid flush that was on sale as well
Allana MCree hands down made my experience into becoming a PatPeck Honda person now and no longer a Toyota person- y’all officially have a new returning customer. Mr. Darnell and everyone else was great too!
Alanna is the best very attentive and excellent customer service. She goes out of her way to make your experience pleasant!
Hi, I want to say a special Thank you to Alina for solving the issue I had which was a nail in my tire. Saturday, I came for an oil change and everything was good until Sunday morning I noticed my tire was going flat. I returned on Monday morning after putting air in that tire and I was told by a man that all tires looks good and there’s no issues but Monday evening I was having the same issue with my tire pressure so I was positive something was in it. I returned again Tuesday morning and ... Read More DealerRater - Mar 17, 2026
My only complaint is the uber/driver service we’d worked on or more people doing it. I could’ve spend $10-$15 to uber home and gotten home quicker
Had an issue with a tire and they were more than happy and willing to help resolve it customer service tax
Everyone was very very respectful I loved the environment and the place looked very nice!
My experience was absolutely amazing. Cory made things absolutely wonderful and such a breeze. I’m so very thankful for his consistent efforts and dedication to making my experience as comfortable as possible .
Alina is awesome she is very helpful and upbeat professional attitude! Never had a problem with her happy customer here !
The Honda dealer we bought our car from was not available to service it on the weekends. I called Pat Peck and the operator got me scheduled that very weekend. Everyone was incredibly friendly and I was in and out of the service area within an hour. I have never seen a service department at a dealer run as smoothly as this one was. We will definitely be getting all the service done here from now on!
I always have my service done at Pat Peck Honda because I know they provide excellent care and service for my vehicle.
They was very helpful they did not stop till they found me the perfect car thank you
Set up service appointment that supported our urgent timeline - we were on a road trip from out of state. Friends, quick and very reasonable cost.
We experienced excellent service by Alina as always! She always does an amazing job taking care of us!
Everything went well, I was greeted promptly and my car taken back. The lady directed me to the waiting area where there were snacks, water and coffee.
The technician, Miguel was very thorough on diagnosing the parasitic drain and communicated extremely well by texting videos and answering all my questions.
They say one thing and do something else. You have an agreement and then they want to change it at the last minute.
Checking my car in for oil change and tires rotation was quick. Ratings 1-10. I rated the service a 8.
Service department is sub par. Customer service just dismisses customers concerns. I can also never get a receipt/invoice after work is done (I always have to go back at a later date)
Purchasing an Accord from Pat Peck Honda was the easiest vehicle purchase I had ever experienced! The salesperson was very knowledgeable of the car. The manager and finance team were great as well! They were able to answer all my questions!
Excellent sales people, managers are awesome, financing with honda was easy and great rates! Highly recommend this dealership!!
They did a great job at a good price. Would recommend to for quality work.
